Field Engineer

Department: Operations

Employment Type: Full Time

Location: UK

Compensation: £32,000 - £34,000 / year

Description

Why Join DeterTech?

At DeterTech, we are driven by a clear purpose: giving greater peace of mind to people and communities, every day.

With a team of 300 colleagues, a £50m turnover, and over 3,000 customer sites across Europe, we are an industry leader in predicting, deterring, and detecting intrusions. By combining cutting-edge technology with real intelligence, we deliver security solutions that make a measurable impact.

But we’re not stopping there. We have ambitious plans for growth, and we’re looking for driven individuals to be part of our journey. Whether it’s expanding into new customer sectors, entering new markets, launching innovative products, or exploring new distribution models, we’re creating opportunities to shape the future of security.

As we scale, we’re looking for talented individuals who want to make an impact and help shape the future of security solutions. At DeterTech, we offer more than just a job—we offer a career with purpose, development, and recognition.

What’s expected of you?
DeterTech are looking for an Field Engineer to install, maintain and remove battery-operated security solutions for our clients. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government and law enforcement and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving.
Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day. The ideal candidate will be based in one of the following postcodes: HP, LU, MK, OX, WD, AL

Key Responsibilities

Installation and commissioning of security solutions
Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully
Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing
Ensure there is a low chance of false triggers during installation and maintenance
Be responsible for ensuring all equipment, parts and spares are loaded into your business vehicle ahead of all appointments
Ensure all equipment is deployed, positioned and secured on-site
Fit, display and remove company signage around the site of installation
Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards.
Respond promptly to customer inquiries and service requests regarding equipment issues
Successfully remove all off-hire equipment and pack it into the company vehicle safely
Train customers and end-users on proper operation, maintenance, and safety protocols of equipment.
Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage.
Analyze complex technical issues and propose effective solutions to restore equipment functionality.
Collaborate with engineering and design teams to address recurring problems and improve equipment design
Maintain a professional and courteous demeanor while interacting with clients.

Skills, Knowledge and Expertise

3+ years hands-on experience in a field engineer role or similar
The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics or an engineering background.
Have a full UK driving license.
CSCS training and H&S training would be desirable skills.
Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential.

Personal Attributes:

Independent and comfortable decision-making on site
Enjoy a lone-working environment
Be comfortable using a work iPad to record and comment on all jobs
Able to perform physical activity on a day-to-day basis
Strong problem-solving skills and a solution-oriented mindset.
Excellent communication and interpersonal skills.
Customer-focused attitude with a commitment to providing high-quality service.
Detail-oriented approach to diagnosing and resolving technical issues.
Adaptability to work in diverse and changing environments.
Ability to work independently and as part of a team.
Strong organisational skills to manage tasks and assignments effectively.
Patience and empathy when interacting with customers.

Benefits

25+ Days of Holiday
Healthcare scheme
Company pension scheme
Employee Assistance Programme
Life Cover 4x salary
SmartWater Product Pack
Wider Benefits Portal
Buy Holiday Scheme
Employee Recognition Programme

1st Interview

2nd Interview

Offer